Head of Manila Operations

08 December 2017 18F BGC Corporate Center, 11th Avenue corner 30th Street, Bonifacio Global City, Taguig City 1634
Job Details
Nasdaq is looking for its Head of Manila Operations who will be responsible for representing all interests of Nasdaq in the Philippines, influencing globally to realize strategic people and site plans. Ideally, he/she has demonstrated experience in driving change agenda, and in nurturing a site through significant growth. Moreover, this role includes hands-on leadership of several teams within the Global Corporate Solutions Group in the Philippines such as Webcasting, Webhosting, and Client Service Delivery Management.
 
THE MANILA SITE
 
The Manila site operates in a 24 x 5 basis, and the successful candidate will have experience spanning his/her work time across these operational hours. Functions on-site include Client Operations, Webcasting, Webhosting, Website Services, Client Services, Client Service Delivery Management, Advisory Services, and Market Technology.
 
The Manila site is an open office setting and features state of the art amenities which include:
  • 24 x 5 cafeteria
  • Shower rooms
  • Breakout spaces
  • Scrum rooms
  • Gym/fitness area
  • Covered parking spaces within the building
The office is located at the heart of Bonifacio Global City in Taguig, which is easily accessible from C5, EDSA, and South Luzon Expressway.
 
ROLE RESPONSIBILITIES
  • Implements organization strategies through the effective direction and management of resources, while being accountable for business strategies, functional and operational areas, processes, or programs;
  • Takes accountability for the performance and results of overseen teams and disciplines;
  • Executes functional business plans and contributes to the development of functional strategies, ensuring alignment with current trends and functional or business results;
  • Formulates, communicates, and executes both functional and organizational policies and practices;
  • Implements and adapts plans to meet internal and external customer needs, ensuring alignment with strategy and expectations;
  • Evaluates current business processes and systems, driving cost-savings and risk control;
  • Ensures all work undertaken within the site is compliant with regulatory and corporate guidelines;
  • Reviews site performance data (financial, sales, activity reports, etc.) to monitor and measure productivity, goal progress, and activity levels;
  • Applies expertise and understanding of competition and industry trends to projects and strategy;
  • Coaches, inspires, and motivates other managers within the site to achieve better performance;
  • Recruits, retains, and develops employees while rewarding and cultivating a culture of high performing teams;
  • Influences through matrix and complex global relationship inter-dependencies to get things done, ensuring the effective globalization and strategic value add of the Manila site.
 
THE IDEAL CANDIDATE HAS
  • A qualified degree in relevant disciplines – a specialized second degree or an MBA is a plus;
  • Proven functional and operational leadership experience within a multinational or shared service company;
  • Experience working in a Fortune 1000 company, or equivalent;
  • Excellent written and spoken English communication skills, preferably has lived and worked overseas, or at least has serviced the globe in current or previous roles;
  • Strong track record of attracting, retaining, and motivating top talent;
  • Ability to learn on the fly;
  • Demonstrated know-how in managing costs and overhead in a tight budget scenario;
  • Capability to be an administrative head for site and country operations;
  • Good knowledge of local talent market;
  • High energy and high capacity for driving change;
  • Executive presence and the ability to host senior executives visiting from other Nasdaq offices;
  • Remarkable customer focus;
  • Capacity to shift work days and schedules around a 24 x 5 setting, where the need is greatest.
Company Description

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.
 
In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.
 
Sixteen years later on the other side of the Atlantic, OM became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.
 
That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Service business have become a significant part of our client offerings.
 
All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities.
 
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.